Support

Support the Right Way
We are committed to providing the best possible customer service experience. Have a question about a plugin, or need some assistance with your server, we can help! To get started you can click the icon in the right bottom of your screen. If we are not online on livechat you can join our discord server or make a ticket.
Tickets

We're ready to answer any and all questions.

Send us a ticket here and we will answer them as soon as possible.
Discord

Join our discord server here

Quickest responses are via discord. Our support team is ready to help you.
LiveChat

Need support and don't have discord?

Start chatting with us!
Click the chat icon in the bottom right of the page.
Frequently Asked Questions
Do you need quick answers to some common questions people have?
How is your service so cheap?
The main reason is that we as the Skynode team want to make minecraft servers accessible for everyone, and with everyone we mean everyone. We also use an open-source management panel, Pterodactyl Panel, which reduces the costs significantly. We developed a competely custom theme in-house with many cool extra features like a theme switcher for a light and dark theme and a jar installer.

What is the main difference between Budget and Premium and is it noticable?
Yes it is a noticable difference. Our Premium nodes are equiped with the latest hardware to ensure speed and stability. The Premium nodes benefit from a specialized anti-DDoS infrastructure which is connected to the input/output of each node. This system detects even the slightest attempted attack, so there won't be any lag on your server. This technology means that the Premium nodes offer tolerance to the millisecond and an anti-DDoS technology adapted specifically for the gaming world.

Why can't I pay monthly on the first 3 budget plans?
Unfortunatly we can not offer monthly payments for the first 3 plans since we need to take PayPal fees into account. They are at least around $0.35 + 3.4% so that means that we would only get around $0.60 if we sold 1gb budget server. Since we also need to pay for our hardware it is not profitable for us.

Can I get a refund?
Yes. Skynode offers refunds but only within the first 48 hours since the first initial payment. After that we cannot provide any refunds. For more information please take a look at Our Terms of Service

If I have any questions regarding my server, can you help me?
Sure, we are happy to assist you with setting up your server, however for any non-hosting related things like plugin installation or trouble shooting errors we might not be able to help you. You can find help on our discord server or you could use forums like spigot or mc-market.

Do I get FTP access to my server files?
Skynode offers SFTP access. SFTP stand for Secure File Transfer Protocol. Many hosts use default FTP, however we wanted to make sure your connection and files are as safe as possible so that's why you can connect to your server with a secure connection.

Do you have another question that isn't answered here?
You can contact us via support. You can click the livechat button on the bottom right of your screen or join our discord: https://discord.gg/GyfgNyc