Support

Support the Right Way
We are committed to providing the best possible customer service experience. Have a question about a plugin, or need some assistance with your server, we can help! To get started you can click the icon in the right bottom of your screen. If we are not online on livechat you can join our discord server or make a ticket.
Tickets

We're ready to answer any and all questions.

Send us a ticket here and we will answer them as soon as possible.
Discord

Join our discord server here

Quickest responses are via discord. Our support team is ready to help you.
LiveChat

Need support and don't have discord?

Start chatting with us!
Click the chat icon in the bottom right of the page.
Frequently Asked Questions
Do you need quick answers to some common questions people have?
How is your service so cheap?
The main reason is that we as the Skynode team want to make minecraft servers accessible for everyone, and with everyone we mean everyone. We don't want or need a 200% profit margin like other hosts do. The second reason is a more technical one; We use the Pterodactyl as our control panel, which is free. While others use similar panels just for the branding it has.

If I have any questions regarding my server, can you help me?
Sure, we are happy to assist you with setting up your server, however for any non-hosting related things like installing a plugin you need an additional addon or you can join our discord and ask any of the members there.

How do I control my server?
On the top right of our website there is a button called 'Control Panel' click on it and login with your credentials. Click on the 'My Servers' button in the left tab. Your server will now pop up on the main area. Click it to access all the options.

Do I get FTP access to my server files?
Skynode offers FTP access to your server files.

Why is my FTP not working?
This could be happening because you didn't set your protocol to SFTP, this is necessary. If it still doesn't work or you don't know how to change the protocol, don't hesitate to contact us.

What is SFTP?
SFTP is a secure connection with your server. You can use FTP clients like FileZilla or WinSCP to connect with your server through SFTP.

Do you have another question that isn't answered here?
You can contact us via support. Go to the 'Client Area' and click on the 'Tickets' page to send a ticket to the support team.